We have a 30-day limited change of mind return policy.
Please see the relevant section below for how to proceed. We will not accept returns without prior arrangements.
All change-of-mind returns must be NEW and unused and in original packaging.
We will not accept change-of-mind returns for items that have been used or damaged.
Choose carefully.
It is the buyer's responsibility to read the product description, understand what you are purchasing, measure your vehicle, and know what size item you need.
We will not accept change of mind returns of:
Caravan, camper trailer, or pop-top caravan covers
Camper Trolleys
Custom-made products
All Awnings and Annexe/Awning Walls
Special orders (Items that are not regularly stocked that have been specifically ordered for a customer)
Anything that has been fitted, used, marked, damaged, or installed in any way
Items where the customer claims damage in transit or incorrect stock beyond 48 hours from delivery
The customer is required to pay for the return courier costs.
If an item has been inspected by our team and deemed defective, a full refund will be given, including the postage cost.
Customers will receive a full refund for defective goods. Goods need to be assessed as defectifve by our team for this to apply.
No.
Items to be returned must be in their original packaging.
We will not accept returns without prior arrangements. Customers are required to contact us before returning an item.
Refunds will only be given for products in original packaging and new, unused condition.
Change of mind returns will only be accepted within 30 days of the invoiced proof of purchase, not the delivery date.
We will not accept returns where the item shows signs of use or damage or is not in its original packaging.
All change-of-mind returns must be by prior agreement only. We will not accept items for return where no prior agreement has been entered into.
The buyer is required to pay the return postage. This cost will not be refunded.
Buyers are requested to use a courier service with tracking as proof of their return.
We will not refund items we do not receive.
Refunds for the returned product do not include postage. Refunds for change-of-mind purchases are for the product ONLY.
Change of Mind returns approved and granted an RMA number must be received within 14 days of return approval.
Failure to return items promptly will void the change of mind return agreement.
Once a return agreement has been authorised, the return must returned within 14 business days of the approval.
After this point, the agreement is no longer deemed current, and the return will no longer be accepted.
In order to submit a return request case, you will need to gather the following information:
1. Your Order Number
2. A full description of the problem (if relevant)
3. Any alternative contact details
4. Photos of the issue (If product/delivery related)
To start your claim:
Step 1.
Log into your Campsmart Customer Account via the - Resolution Center
Step 2.
Submit your case via the Resolution Centre.
Once your case has been submitted our resolutions team can start working on a solution for you.
Further instructions for logging into your account can be found in the Customer Support Portal - Click Here
We exercise the right to charge a 20% restocking fee for change-of-mind returns, where appropriate.
Many of our items are large and bulky and complex to return.
Please measure your caravan carefully before ordering, and call us for advice if you have any questions.
No
We only sell high-quality goods. Faulty workmanship will be rectified under the manufacturers' warranty conditions.
Custom-made goods such as made-to-measure annexes can not be returned for a change of mind.
We have limited damage in transit insurance.
All claims of damage in transit must be made within 24 hours of delivery.
You will be required to provide photos of the damaged goods and packaging.
If your item is defective when it arrives, you must advise us within 24 hours of recieving your order - please include a full description of the problem and a photograph of the product within 24 hours of receiving it.
It is the buyers' responsibility to check the items that are in good order when they receive them.
In order to submit a return request case, you will need to gather the following information:
1. Your Order Number
2. A full description of the problem (if relevant)
3. Any alternative contact details
4. Photos of the issue (If product/delivery related)
To start your claim:
Step 1.
Log into your Campsmart Customer Account via the - Resolution Center
Step 2.
Submit your case via the Resolution Centre.
Once your case has been submitted our resolutions team can start working on a solution for you.
Further instructions for logging into your account can be found in the Customer Support Portal - Click Here
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