The cost of shipping is automatically calculated based on the product size and shipping location at the checkout.
Next-day dispatch is available. Long and bulky items cannot be sent with Australia Post and will be sent via courier.
|
Australia Post Standard |
From $9.95 |
|
Australia Post Express |
From $11.95 |
|
Allied |
From 19.95 |
|
Aramex |
From $9.95 |
That depends on the size of the item and where you live.
We ship every weekday. So if you order on Monday night, your parcel will leave our warehouse on Tuesday Morning.
When your item leaves our warehouse, you will receive an email with a copy of the invoice and your tracking number. If you do not receive it, check your junk folder.
We are in Sydney, so if you are in Sydney as well, you can generally expect delivery the next day or the day after. Further up or down the East Coast, delivery may take a few days.
Remote or regional areas can take longer, and if you have a large parcel, it will also take longer.
Please check your delivery details.
Once an item has been sent to you, we can not change the address or redirect the delivery.
You will need to contact the courier directly to make arrangements for your freight.
Fantastic!
We love travelling. But we recommend you allow a reasonable buffer for delays if you are on the road.
We send things out quickly, but we have no control over courier delivery delays.
A cyclone, train derailment, courier van breakdown, or just general delivery delay is sadly beyond our physical control.
We will help you locate your parcel and lodge an investigation, but we can not make things move faster once they are in transit.
If you are traveling in a remote location you need to factor in other time delays like transfers between depots and unexpected events. Please allow enough time for your order to arrive. We can not redirect orders once in transit.
If you have received the incorrect item, please send a photo within 48 hours of receiving your order. It is the buyer's responsibility to check what they have received when it has been delivered.
We have limited damage in transit insurance.
All claims of damage in transit must be made within 24 hours of delivery.
You will be required to provide photos of the damaged goods and packaging.
It is the buyers' responsibility to check the items that are in good order when they receive them.
In order to submit a return request case, you will need to gather the following information:
1. Your Order Number
2. A full description of the problem (if relevant)
3. Any alternative contact details
4. Photos of the issue (If product/delivery related)
To start your claim:
Step 1.
Log into your Campsmart Customer Account via the - Resolution Center
Step 2.
Submit your case via the Resolution Centre.
Once your case has been submitted our resolutions team can start working on a solution for you.
Further instructions for logging into your account can be found in the Customer Support Portal - Click Here
Contact us on the Customer Support page
The customer is required to pay for the return courier costs. If an item has then been inspected by our team and deemed defective a full refund will be given including the postage cost.
Customers will receive a full refund for defective goods.
No.
Items to be returned must be in their original packaging. We will not accept returns without prior arrangements. Customers must contact us prior to returning an item. Refunds will only be given for products in original packaging and new, unused condition.
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