We dispatch within one business day!Our efficient warehouse team works hard to get your order out as soon as they can.
Mon-Fri orders will be shipped the same day or the next business day (excluding peak periods and public holidays).
Orders received over the weekend will go out the following business day in the order that they were received.
No, once an item is in transit we are unable to change the delivery address.
Also please note that once an order is in our system, you cannot change the address under your Campsmart account.
You need to ensure the correct address when the order is placed.
We can not guarantee a delivery time or date. Once an item is in transit many variables can impact the time and date of delivery. We send items out as fast as we can but once they are in transit with the carrier we are not in control of the timeframe.
Our items are quite varied, so these times are a general guide only.
Please allow extra time around long weekends and peak periods as the volume of items on the road is much higher.
Large or bulky items can take longer than the standard delivery times quoted below. This is because they will be manually handled within the courier network and may require longer trucks for delivery (such as for awnings) or tailgate lifts.
Please note items that are made to order will have a longer dispatch time.
The estimates below are a guide only.
Weekend orders do not get collected until Mon-Tues.
More Questions?
Visit our Customer Support Center and log an inquiry
DESTINATION |
STANDARD |
EXPRESS |
| Metropolitan | ||
| NSW Metro | 3-6 | 2-3 |
| VIC/QLD Metro | 3-6 | 2-3 |
| SA Metro | 5-10 | 3-4 |
| Perth Metro | 7-20 | 4-6 |
| Tasmania Metro only | 5-7 | 3-4 |
| Darwin City | 7-15 | 4-6 |
| Canberra Metro | 4-6 | 2-3 |
| Regional / Rural | ||
| NSW, VIC Country | 5-14 | 3-4 |
| QLD Country | 5-14 | 3-4 |
| SA Country | 5-15 | 3-4 |
| TAS Country | 5-15 | 3-4 |
| WA Country | 8-35 | 5-7 |
| NT Country | 8-35 | 5-7 |
In order to submit a return request case, you will need to gather the following information:
1. Your Order Number
2. A full description of the problem (if relevant)
3. Any alternative contact details
4. Photos of the issue (If product/delivery related)
To start your claim:
Step 1.
Log into your Campsmart Customer Account via the - Resolution Center
Step 2.
Submit your case via the Resolution Centre.
Once your case has been submitted our resolutions team can start working on a solution for you.
Further instructions for logging into your account can be found in the Customer Support Portal - Click Here
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern campsmart’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘campsmart’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 36600521766. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
This privacy policy sets out how we uses and protects any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
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