As with all camping gear, however, they need to be used correctly to maximize their use and longevity.
Our products are designed for recreational camping and are not suitable for residential or commercial applications.
We aim to assist our customers as swiftly as possible.
Please refer to the following information to assist you in understanding the warranty process.
1. All warranties must be assessed before being processed - we do not offer on-the-spot refunds.
2. You may have to wait for an item to be inspected by the warranty team. This is unavoidable. This is part of our standard operating processes.
3. You must provide information for your claim to be assessed. This includes photos that are clear, in focus, from a range of distances and angles. We also require a full description of how the damage occurred. Your claim can not be assessed if you do not provide this information
4. The warranty team may request the item back for assessment - you may be required to pay the shipping for this.
5. If you have moved addresses, you will need to advise the warranty team at the time you submit the warranty claim. We have no way of knowing if you have moved house without advice from you.
6. Warranty items must be returned within the Claims period. Failure to return warranty items in a reasonable timeframe voids the warranty claim.
If you need to submit a warranty claim you will need to lodge a support request.
Warranty claims can not be processed over the phone.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
What your customer must do when a defect arises;
If you have received defective goods, we will require a warranty claim form to be completed with evidence of the claim.
In order to submit a return request case, you will need to gather the following information:
1. Your Order Number
2. A full description of the problem (if relevant)
3. Any alternative contact details
4. Photos of the issue (If product/delivery related)
To start your claim:
Step 1.
Log into your Campsmart Customer Account via the - Resolution Center
Step 2.
Submit your case via the Resolution Centre.
Once your case has been submitted our resolutions team can start working on a solution for you.
Further instructions for logging into your account can be found in the Customer Support Portal - Click Here
If an item is deemed defective we will repair or replace at our descretion.
Our warranties are processed only through our support portal - we do not undertake warranties over the phone.
If you need to help with how to lodge your warranty, visit our support portal to request assistance - Click Here to access the requst form.
We offer a 12-month warranty on all of our goods
Any items that need to be returned for inspection - will be at the customer's cost. We do not arrange the return. We only accept items with prior agreement.
Warranty is additional to the consumer’s rights and remedies at law.
In order to submit a return request case, you will need to gather the following information:
1. Your Order Number
2. A full description of the problem (if relevant)
3. Any alternative contact details
4. Photos of the issue (If product/delivery related)
To start your claim:
Step 1.
Log into your Campsmart Customer Account via the - Resolution Center
Step 2.
Submit your case via the Resolution Centre.
Once your case has been submitted our resolutions team can start working on a solution for you.
Further instructions for logging into your account can be found in the Customer Support Portal - Click Here
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